FAQ's

Frequently Asked Questions

1. How do I place an order?
Simply browse our collection, select your preferred item, choose the right size, and click “Add to Cart.” When you’re ready, proceed to checkout and follow the steps to complete your purchase. If your size is out of stock please contact us via email to pre-order. 

2. What payment methods do you accept?
We accept major credit/debit cards, Apple Pay, and other secure payment options depending on your location.

3. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping fees and delivery times vary depending on your location and will be calculated at checkout.

4. How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery times vary:

• Local: Same day or next day (business days)

• International: 5–10 business days

5. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to monitor your delivery.

6. Can I change or cancel my order?
We process orders quickly, but if you need to make changes or cancel, please contact us via email within 6 hours of placing your order.

7. What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in original condition, and with all tags attached.

8. Are returns free?
We offer easy returns at no upfront cost. A flat fee of 20AED will be deducted from your refund to cover return handling and processing.

9. What is the cost of delivery? 

FREE delivery on all orders in the UAE. International delivery charges will be applied dependent on location.