Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please log in to your account here and submit a return request through your order history.

 

UAE returns

We want you to look and feel incredible in your new trousers. If the fit is not absolutely perfect, we are happy to offer 100% FREE returns and size exchanges within 14 days of delivery.

Whatsapp us directly on 0588594223 to submit an exchange request. We absorb all local courier fees so you can shop with complete peace of mind


International returns

To keep international returns stress-free and affordable, we offer a subsidised flat-rate return service. A flat fee of 65 AED will be deducted from your final refund to help us cover a portion of the return shipping back to Dubai.

How to return your item:

  1. Request the Return: Log into your customer account directly on our website, view your order history, and click "Request Return".
  2. Receive Your Label: We will process your request and generate a fully tracked return shipping label. We will email this PDF label directly to you.
  3. Drop It Off: Simply print the label, secure it to your original packaging, and drop the parcel off at your local Royal Mail post office. You do not need to pay anything at the post office counter.


You can always contact us for any return question at info@perfectpetite.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@perfectpetite.com.